SHIPPING
WHAT ARE THE SHIPPING COSTS?
We offer free worldwide shipping on orders over HKD 2500. Shipping costs are calculated automatically at checkout and depend on:
- Destination country/location
- Size/weight of the package
The prices will be displayed at checkout (excluding tax and duties). If the customer refuses to receive the parcel, the products will be returned to the Hong Kong warehouse. All related costs (return shipping, etc.) will be deducted from the refund.
Please note that an additional cost will be charged if the address information changes after the parcel is shipped.
WHAT IS THE DELIVERY TIME?
FEMANCE offers express shipping on all orders. Once the order is placed, it will be processed within 1-3 business days. During peak seasons like Sale and holiday period, there may be a delay in our order processing time. Delivery times will vary depending on the destination:
Shipping carrier: SF Express
Shipping carrier: SF Express
Shipping carrier: SF Express/ EMS
（Delivery times exclude customs clearance)
We work primarily with SF Express and EMS, and will provide tracking details for your order by email as soon as it has been dispatched.
CAN I CHOOSE A DELIVERY DATE AND TIME?
Unfortunately, it is not possible to choose a specific delivery date and time.
HOW CAN I TRACK MY ORDER?
As soon as your order has been dispatched, you will receive a shipping confirmation email with tracking details including the shipment number and carrier. You may also log into your account anytime to retrieve this information.