Femance

ONLINE PURCHASE

Handbags and small leather goods 

*Leathers are natural and unique: any incidental tonal variations, marks or veins are natural features and should not be considered imperfections.*

Hong kong -

We accept exchanges and returns if you find the purchased product (i) doesn't fit or doesn't meet your expectations, (ii) damaged during transit; (iii) suffers from a manufacturing defect; or (iiii) has been wrongly delivered to you. You can process an exchange or return within the 7-day inspection period. The inspection period starts from the day after the package is received. 

For non-defective products, we only offer refunds via voucher (applicable on femance-official.com only) and customers will be responsible for the return shipping cost. 

Other regions - 

We only accept exchanges and returns if you find the purchased product is (i) damaged during transit; (ii) suffers from a manufacturing defect; or (iii) has been wrongly delivered to you. You can process an exchange or return within the 7-day inspection period. The inspection period starts from the day after the package is received. 

Jewellery 

Jewellery (earrings, necklaces, earrings, rings, bracelets, etc.) are considered personal hygiene products, we do not accept returns. We only accept exchanges if you find the purchased product has been wrongly delivered to you. 

• Please note that all Sale and Customized products are not eligible for an exchange or return. 
• The original shipping fees are not refundable. 
• We reserve the right to refuse any return on merchandise that does not meet our return requirements.
•  A 7-day inspection period only applies for online orders.

Return Request 

Please contact info@femance-official.com with the subject "Return Request" and provide your order number, name for the order, and phone number in the body of the email. Describe the reason for your return, specifying whether it is for the appraisal period or due to a defective product. If it's a return due to a defect/ damage, please provide a clear photo(s) or video of the damaged/ wrong product. For non-defective products, please also provide a clear photo(s) for record that the products are in perfect condition before returning. 

After receiving your returned product, please allow us 3-5 business days to process your return request. We’ll verify if the returned product matches the reason stated in the email and our *return policy*. When the refund is processed, you will receive a confirmation email regarding the refund. Please be sure to check your email for this notice. 

*Return Policy: Return items must be in their unused original condition with item tags attached and any related accessories or instruction booklets included. Incomplete, damaged, worn, soiled or altered returns or anything FEMANCE reasonably believes has been used, will not be accepted and therefore sent back to the customer.* 

 

OFFLINE PURCHASES

If you made your purchase through a partnered retail store, the return will need to be made following the return/cancellation policy of the relevant retailer and should not be returned directly to us.

CAN I RECEIVE MY REFUND ON A DIFFERENT PAYMENT METHOD THAN THE ONE USED FOR THE ORDER?

For security reasons, we are unable to refund to a different payment method or card than the one used for the purchase.

CAN I EXCHANGE/RETURN IN-STORE FOR ONLINE PURCHASES VICE VERSA?

Our partnered retail stores are managed separately therefore customers should contact online/ original stores for any exchanges or returns requests.